If you are not completely satisfied with your purchase, please notify us immediately. You will have 28 days from the time the product arrives to its destination to inform us of a return you wish to make. When you contact us we will send you a return shipping label free of charge per our shipping policy. This shipping label will include the necessary information and return location of the product.
All returns must be in new and unused condition. The products must be returned with all of the original packaging.
You will be eligible for a full refund on a returned item if you inform us of this within the 28-day time frame as stated in the “Returns” section. After 28 days, you will be eligible for a full credit in the form of a store credit that you may use on any items for sale on the Joshua Steinberg website.
If you would like to exchange a purchased item for another Joshua Steinberg product you may do so. Please contact us regarding the exchange and we will be able to help.
JoshuaSteinberg.com accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. All orders are shipped from our location in Los Angeles California via USPS. Joshua Steinberg ships to all 50 U.S. states and follows the standard methods available by USPS.
In the U.S. USPS observes the following holidays for 2016. Please take this into account when factoring your estimated delivery date.
- New Year’s Day – January 1, 2016
- MLK Jr. Day – January 18, 2016
- Washington’s Birthday – February 15, 2016
- Memorial Day – May 30, 2016
- Independence Day – July 4, 2016
- Labor Day – September 5, 2016
- Columbus Day – October 10, 2016
- Veteran’s Day – November 11, 2016
- Thanksgiving – November 24, 2016
- Observance of Christmas – December 26, 2016
Shipping on all products purchased from the Joshua Steinberg website are free of charge using our standard shipping methods. This is complementary service to all of our customers who chose to shop with us.
Joshua Steinberg accepts Visa, Mastercard, American Express and PayPal as forms of payment. No other form of payment will be accepted.
Joshua Steinberg will never charge your credit card more than the amount documented on your bill at the time of check out.
In the unlikely event that you would like return an item, and it meets the 28-day “Return Policy” requirement as stated in the “Return Policy” section, you will be issued a full refund in the form of the original payment method. The refund can not and will not under any circumstance be refunded back to any other form of payment. The refund process varies 5-10 days depending on your credit card company. Please be patient as we work through your claim.