Returns

If you are not completely satisfied with your purchase, please notify us immediately. You will have 14 days from the time the product arrives to its destination to inform us of a return you wish to make.

All returns must be in new and unused condition. The products must be returned with all of the original packaging.

Refunds

You will be eligible for a full refund on a returned item if you inform us of this within the 14-day time frame as stated in the “Returns” section. After 14 days, you will be eligible for a full credit in the form of a store credit that you may use on any items for sale on the Joshua Steinberg website.

Exchanges

If you would like to exchange a purchased item for another Joshua Steinberg product you may do so. Please contact us regarding the exchange and we will be able to help.

Shipping Information

JoshuaSteinberg.com accepts orders 24 hours a day, every day of the week. Joshua Steinberg ships to all 50 U.S. states and follows the standard methods of shipping.

Shipping Rates

Shipping on all products purchased from the Joshua Steinberg website are free of charge in the United States using our standard shipping methods. This is complementary service to all of our customers who chose to shop with us. All shipping costs associated to a return order must be covered by the customer.

Payment Policy

The Joshua Steinberg website has a secure payment check out that has been approved by the website host and its affiliates. Your information will be protect per our “Privacy Policy” stated in the “Privacy Policy” section and will remain safe with us. This information will only be used to benefit you as the shopper at times you need to contact us regarding your purchase.

Joshua Steinberg accepts Visa, Mastercard and American Express as forms of payment. No other form of payment will be accepted.

Joshua Steinberg will never charge your credit card more than the amount documented on your bill at the time of check out.

In the unlikely event that you would like return an item, and it meets the 14-day “Return Policy” requirement as stated in the “Return Policy” section, you will be issued a full refund in the form of the original payment method. The refund can not and will not under any circumstance be refunded back to any other form of payment. The refund process varies 5-10 days depending on your credit card company. Please be patient as we work through your claim.