If you are not completely satisfied with your purchase, please notify us immediately. You will have 28 days from the time the product arrives to its destination to inform us of a return you wish to make. When you contact us we will send you a return shipping label free of charge per our shipping policy. This shipping label will include the necessary information and return location of the product.
All returns must be in new and unused condition. The products must be returned with all of the original packaging.
You will be eligible for a full refund on a returned item if you inform us of this within the 28-day time frame as stated in the “Returns” section. After 28 days, you will be eligible for a full credit in the form of a store credit that you may use on any items for sale on the Joshua Steinberg website.
If you would like to exchange a purchased item for another Joshua Steinberg product you may do so. Please contact us regarding the exchange and we will be able to help.
JoshuaSteinberg.com accepts orders 24 hours a day, every day of the week. Joshua Steinberg ships to all 50 U.S. states and follows the standard methods of shipping.
Shipping on all products purchased from the Joshua Steinberg website are free of charge using our standard shipping methods. This is complementary service to all of our customers who chose to shop with us.
Joshua Steinberg accepts Visa, Mastercard and American Express as forms of payment. No other form of payment will be accepted.
Joshua Steinberg will never charge your credit card more than the amount documented on your bill at the time of check out.
In the unlikely event that you would like return an item, and it meets the 28-day “Return Policy” requirement as stated in the “Return Policy” section, you will be issued a full refund in the form of the original payment method. The refund can not and will not under any circumstance be refunded back to any other form of payment. The refund process varies 5-10 days depending on your credit card company. Please be patient as we work through your claim.